Refund policy

Returns and cancellations

You may request a return within 14 days after the last item of your order is delivered, for any reason and without having to justify it.

Items must be returned intact, untampered and in the same condition in which you received them, with their tags and in their original packaging. If the item has been used, damaged or handled more than necessary to establish its nature and how it works, we may reduce the refund in proportion to the loss in value.

You can request the cancellation of your order or the removal of items from it until the order has been shipped. To do so, please contact us as soon as possible.

How to start a return

Before shipping, write to info@gomitolo.com or send us a WhatsApp message at (+39) 378 302 5390, stating your order number and the items you wish to return. The return can only go ahead after we have confirmed it: parcels sent without a prior request will not be accepted.

Once confirmed, send the parcel to:

Lane Mondial Store – Bercon S.r.l.
Via Orzinuovi 10, 25125 Brescia (BS), Italy
Tel. +39 030 3540164
Opening hours: Monday 3-7 pm; Tuesday to Saturday 9 am-12 pm / 3-7 pm; Friday non-stop 9 am-7 pm.

Please include your receipt or proof of purchase in the parcel.

Return shipping costs

If you return an item because you are not satisfied with it, the return shipping costs are borne by you.

If the item is faulty, damaged or different from the one ordered, the return shipping costs are borne by us: we will send you the return label.

Damaged, faulty or wrong items

Please inspect your order when you receive it. If an item is faulty, damaged or different from the one ordered, write to info@gomitolo.com stating your order number and the problem and attaching some photos, preferably within 14 days of receiving the parcel, so that we can act quickly. This does not limit the rights granted to you by law, including the statutory guarantee of conformity.

Exceptions and non-returnable items

The right of withdrawal does not apply to digital products (for example patterns and tutorials in PDF format) once the download or access to the content has started with your express consent, nor to made-to-measure or clearly personalised products.

Contact us if you have any doubts about whether a specific item can be returned.

Exchanges

The quickest way to get a different item is to return the one you received, following the instructions above, and to buy the new item separately. Contact us if you would like information about the alternatives.

European Union returns and cancellations

If you are a consumer residing in the European Union and you buy goods online, you have the right to withdraw from the contract within 14 days after you receive the goods, for any reason and without giving any justification, subject to the exceptions provided by law.

After you notify us of your decision to withdraw, you must return the goods within 14 days.

We will refund cancelled orders within 14 days after we are informed of your decision, but we may withhold the refund until we have received the goods back or evidence that you have sent them back, whichever is earlier.

We will refund the product price and the cost of standard delivery, if you paid for it. We are not required to refund any additional costs of a delivery more expensive than the standard delivery we offered.

Refunds

We will notify you after we have received and inspected your return, letting you know whether the refund has been approved. The refund is made using the same payment method used for the order, unless otherwise agreed. Your bank or payment provider may need a few days to process it and make it visible.

If you do not receive the refund within a reasonable period after approval, please contact us.

This policy does not limit the rights you enjoy under applicable consumer protection laws, including the rights that apply if goods are defective, not as described, or not delivered within the required or agreed timeframe.

Contact

To request a cancellation, start a return, ask about a return or an exchange, or report damaged items, write to info@gomitolo.com or on WhatsApp at (+39) 378 302 5390.