Here you will find answers to the most frequently asked questions about shipping, returns and orders. If you cannot find what you are looking for, write to us: we are happy to help.
Shipping
How much does shipping cost?
Within Italy, delivery to an InPost pick-up point costs 4.90 euro (free from 35 euro) and home delivery with GLS costs 6.90 euro (free from 60 euro). To Europe, express courier shipping costs 25 euro (free from 150 euro). Collecting in store is free. Full details are in the shipping policy.
How long does it take to receive my order?
We normally hand the parcel to the courier within 24-48 hours of the order. With GLS, delivery within Italy takes 2-6 working days in the North and 3-8 working days in the South and islands. To Europe it takes 7-15 working days.
Can I collect my order in store?
Yes, free of charge, at our Lane Mondial Store at Via Orzinuovi 10 in Brescia. When your parcel is ready we will let you know by WhatsApp or phone: please bring your order confirmation email with you. Opening hours and details are on the Shop page.
Do you ship abroad?
Yes: to European Union countries and to Norway, Serbia, Bosnia and Herzegovina, San Marino and Vatican City. For other countries (for example the United Kingdom and Switzerland) please email info@gomitolo.com for a quote.
How can I track my order?
As soon as your order has shipped you will receive a confirmation email with the tracking number and link, if the shipping method provides tracking.
Returns and refunds
Can I return an item?
Yes, within 14 days of delivery. Write first to info@gomitolo.com or on WhatsApp at (+39) 378 302 5390: the return can only go ahead after we have confirmed it. Items must be intact, with their tags and in their original packaging. If you return an item because you are not satisfied with it, the return shipping costs are borne by you.
I received a damaged or wrong item: what should I do?
Write to us with your order number and some photos, preferably within 14 days of receiving the parcel. In this case the return costs are borne by us and we will send you the label.
When will I receive my refund?
The refund is made using the same payment method as the order, within 14 days of our being informed of the withdrawal and after we have received the goods. More details in the returns and refunds policy.
Can I return a digital product (PDF)?
Patterns and tutorials in PDF format cannot be returned once the download has started with your express consent.
Orders
Can I change or cancel an order?
Yes, as long as the order has not yet shipped: contact us as soon as possible.
Do prices include VAT?
Yes, the prices shown on the site include VAT. Shipping costs are shown separately before you confirm your order.
Courses and support
Do you run knitting and crochet courses?
Yes, in person and with limited places, at our shop. You will find all the information on the Courses page.
How can I contact you?
For technical problems with your order or payment write to assistenza@gomitolo.com: technical support is available Monday to Friday, 8:30 am-12:30 pm and 1:30-5:30 pm. For anything else write to info@gomitolo.com, call us on 030 3540164 or message us on WhatsApp at (+39) 378 302 5390.