FAQ

You can pay by PayPal, PostePay, credit or debit card, bank transfer or cash on delivery.
The purchase contract is concluded through the exact compilation and the consent to the purchase expressed through the accession given "on line", subject to the successful completion of the payment.

PostePay
In order to pay with PostePay, select PayPal as the payment method, once the PayPal window is open, click on "Pay with a card". This operation safeguards purchases, protecting credit card data that is never shared with the recipient of the payment.

Bank transfer
Orders placed with payment by bank transfer must be received no later than 15 working days. If this threshold is exceeded, the order will be cancelled. Below are the bank details for making the transfer:
Reason: order no. – name and surname
BANCA CREDITO COOPERATIVO BERCON SRL
IT76 K 08692 11208 034000340506
Via Achille Grandi, 14 – 25125 Brescia (BS) - Italy
BIC: CCRTIT2TH00

Cash on delivery
The cash on delivery, i.e. payment on delivery is valid only in Italy. This service costs 10 euros and is added to any shipping costs.

SHIPPING IN ITALY - Courier Bartolini
Shipping cost: 10 euros. Free for orders over 50 euros.
NORTHERN ITALY: 3-8 working days.
SOUTH AND ISLANDS: 5-10 working days.
ATTENTION: Orders are delivered to BRT in the morning before 11 am, from Tuesday to Friday. The courier does not contact before delivery. Due to the large number of shipments, there may be delays in deliveries.

PICKUP IN STORE

Free.
You can pick up your order in-store at no shipping cost. Our Lane Mondial Store is in Via Orzinuovi 10 in BRESCIA. When the package is ready we will notify you via WhatsApp or call.

SHIPPING IN EUROPE - Courier FedeEx
Shipping cost: 25 euros. Free for orders over 150 euros. Delivery time: 7-15 working days. The shipping cost EXCLUDES any customs costs.

For shipments outside the EU, please write an email to info@gomitolo.com to calculate the shipping cost.

We do not currently ship to Russia, Ukraine and Belarus.

It is possible to return orders at the customer's expense within 14 days of receipt of the package and it is necessary to send an email to info@gomitolo.com or via a WhatsApp message to the number +39 378 302 5390, the return can only be made after our confirmation. The returned items must be intact, not tampered with and with their labels. Always include the receipt in the package. Returns that do not have these characteristics will not be refunded. The refund will be made via the payment method chosen during the order. We will process the refund once we receive the items.

Items must be shipped to the following address:
Lane Mondial Store - Bercon SRL
Via Orzinuovi 10 - 25125 Brescia 0303540164
Opening time:
Monday 15-19
From Tuesday to Saturday 9-12 / 15-19

If the item received is not compliant or damaged, please send an email to info@gomitolo.com specifying the order number, the problem and sending demonstrative photos.

Telephone: +39 030 3540164.
Opening: Monday 3pm-7 pm, Tuesday to Saturday 9am-12am/3pm-7 pm.
Via Orzinuovi 10, Brescia - 25125 - Italy

Telephone and WhatsApp: +39 378 3025390.
Active from Monday to Friday, 8.30am-12.30pm/1.30pm-5.30pm.
info@gomitolo.com